CISCO ICM SOFTWARE RELEASE 4.6.2 SCRIPT EDITOR GUIDE PDF

Script Editor Overview. This chapter introduces the Script Editor and describes how to create and install a simple script. It includes: An introduction to routing. Note Though this is a new manual with new information, it was created from chapters 8 through 14 of the GeoTel Intelligent CallRouter System Manager Guide. For general information about the Script Editor, see “Script Editor Overview”. ICM software makes the open script version the current active version.

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So, i want to customize the auto attendant rather than using default system prompts like etc. Dataset by an administrative script can be used by routing scripts. This script is commonly referred to as softwarf script, which, if.

Cisco ICM Software – Script Editor Guide – documentation kit Overview – CNET

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Formula A formula consists of one or more expressions that ICM software evaluates to produce a value that it can use for subsequent script processing.

Notify me of new comments via email. How to edit auto attendant script on uc – Obtaining default Auto Attendant script. Administrative scripts run on a schedule you determine. We then have a series of prompts or the user can enter sortware extension. Misc by Wayne Cunningham May 2, The routing target receives the contact and processes it accordingly.

The auto attendant script configured is with 3 options, 1st: If any have the predifined scripts in.

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You use variables in formulas to select targets and help in call tracking. Installing Internet Script Editor Internet Script Editor is installed by connecting to the web server on the distributor and clicking on a link that downloads the Internet Script Editor as a self-extracting archive. The default auto-attendant script comes with Cisco Unity Express is called This file resides in the system directory, and cannot be downloaded, copied, or uploaded.

Variable A variable is a named object that holds a value. You will have the cue module already probably on Administrative script An administrative script is an object you create through ICM software that performs background processing, such as setting values for variable or collecting data from external databases.

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cisco auto attendant script editor

Uccx auto attendant script – Cisco. The Cisco Unity Express Script Editor is a visual programming environment for creating autoattendant application scripts. There already exists quite a functional Cisco script based on TCL: Your email address will not be published.

Skill group A collection of agents at a single contact center who share a common set of competencies. Network target A network target is an end point on the network to which a script can send a contact. Target A target is an entity to which ICM software can route a contact. Enter your email address to subscribe to this blog and receive notifications of new posts by email. When a contact of a certain call type is received, the associated script runs on that contact.

Target requery Target Requery is a script node feature that addresses routing failures due to transient failures in the network such as network congestion.

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Cisco ICM Software Release 4.6.2 Script Editor Guide

Can anyone help me how to build in UCCX an dial by name auto attendant script Basically I know there is a default script in uccx ivr The customer has a main number, they want that clients wants to. Viper SmartKey unlocks cars with hands-free ease, but requires alarm.

I have a UCCX 7.

Student 1 and Student 2: CME Auto Attendant script – change default wait. Uccx auto attendant script “Dial by nam. My Blog Consolidated content from other websites. Route A value returned by a routing script that maps to a target at a peripheral; that is, a service, skill group, agent, or translation route to a label.

Cisco ICM Software – Script Editor Guide – documentation kit

Call type A call type is the first-level category of a contact determined by data about the contact. We delete comments that violate our policywhich we encourage you to read. With its thick plastic arms and strongly engineered hinges, the PortaGrip car mount won’t be easily dislodged from a windshield or broken in the automotive environment.

Media routing domain A Media Routing Domain MRD is a collection of skill groups and services associated with a specific communication channel. You are commenting using your Facebook account.

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